You can return any item and Annaeva will refund it, provided that it has been kept in reasonable condition prior to its return. This means the item cannot be used, worn, perfumed, washed, stained or otherwise damaged and that any labels or tags are still intact. For a full description of additional restrictions please refer to our General Terms and Conditions of Sale.
To make a return, you must cancel your purchase within 14 days of receiving the products.
To cancel your purchase, send an email to firstname.lastname@example.org in which you clearly state that you wish to cancel.
If you cancel, you must return the products to us within 14 days, to this address:
Szerb Antal utca 7/B.
Please note that the cost of return shipping must be borne by you. You will not have to incur any other costs in connection with your return.
We will provide you with a refund using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will contact you to settle the refund.
Presently we are not able to permit you to exchange or to replace purchased products with other products.
Please note that you may can make a return and get a refund only if you are a person acting outside your trade or profession (i.e., if you are a consumer). You can’t get a refund if you are a company or a business.
You can’t get a refund in respect of products which were manufactured specifically according to your request, or which were tailored specifically to suit you.
For a full description of the rules of your right to return your items, please refer to our General Terms and Conditions of Sale.